Refund Policy 

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If your item arrives damaged, please reach out to me within 48 hours of receiving it. I want to ensure that my artwork arrives at your home in perfect condition. For original pieces, I will attempt to repair them; if that’s not feasible, we can activate USPS insurance, allowing you to choose between a replacement or a refund. For prints or merchandise, I will replace any damaged items as quickly as possible.

 

Regarding customer-initiated returns:

 

• Custom artwork sales are final; once I begin working on a piece, it cannot be sold to another client, so returns and refunds are not accepted.

• For prints or merchandise in their original condition, I will accept returns for shop credit within 14 days of purchase, with the customer responsible for shipping both ways.

• For original, non-custom works, I will issue a partial refund. The client will incur a 15% deduction for inventory adjustment fees, plus shipping charges both ways. Clients must contact me within 72 hours of receiving the artwork for a refund, or within 14 days of purchase for shop credit.

Please note that any refunds may take up to 30 days to process completely.

 

Feel free to contact me via email at Michellegtheartist@gmail.com or through the form below.